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The Practice's incoming telephone number is 0151 486 3780 or 0151 511 5919.
For general enquiries, please try to keep the telephone lines free during the very busy consulting times by phoning between 11.00 am and 3.30 pm.
As you can imagine, the doctors and nurses in the Practice are all extremely busy and it is not easy for them to offer a telephone consultation service. If you have a query of a clinical nature it may be easier for you to make an appointment. However, the practice does have a system for dealing with requests for telephone advice. Firstly, tell our receptionists the nature of your query and leave a message if you wish. Our receptionists become very skilled over the years and can often advise you whether it is appropriate to deal with your query by phone or whether you should make an appointment instead. You will be asked to leave a contact number. You may well be advised of a better time to ring back to speak to a doctor or nurse. You may well be asked to phone back at a specific time to receive a reply to your message.
Our fax number is 0151 448 0650
In our experience, for this Practice, it is unwise to use faxing as your prime method of communicating important information to us. As with all fax machines, problems do occur from time to time. Also, because the fax machine is housed in a back office, we cannot guarantee complete confidentiality, nor when faxes will be viewed, unless we know that we are expecting them. We would encourage you to talk to our receptionists before sending a fax (at least they know the fax is on its way).
Certainly, we would advise very strongly against using our fax machine to request prescriptions, make queries of a clinical nature and request appointments or home visits. As already stated, we can't guarantee the confidentiality of such communications nor when they will be viewed, and this might prove dangerous in certain circumstances. Other methods for communicating such things to us exist and are explained in this web site section.
To access our e-mail repeat prescription system, please use our secure online form in the prescriptions section.
By all means submit suggestions and comments (indeed, we value such comments). However, please note that clinical matters (such as visit requests, prescription requests, queries about specific cases etc.) cannot normally be dealt with using e-mail. Also, please note that when you use the internet for e-mail communication, the information you send is not necessarily secure and confidentiality cannot be 100% guaranteed.